Terms of Purchase

These Terms of Purchase (the “Terms of Purchase”) apply to purchases of tickets that you make from Tåg i Bergslagen AB, company registration no. 556470-2107 (“Tåg i Bergslagen” or “we/us”), through Tåg i Bergslagen’s sales channel. When you complete a purchase, you accept these Terms of Purchase as well as the terms and conditions referred to in this document.

The journey with Tåg i Bergslagen is subject to Tåg i Bergslagen’s Travel Conditions, which contains rules concerning Tåg i Bergslagen’s liability in the event of traffic disruptions and the rules that apply before and during your journey with Tåg i Bergslagen, for example luggage rules. See Tåg i Bergslagen’s Travel Conditions.

If you purchase a journey with another operator through Tåg i Bergslagen’s sales channel, that operator’s travel conditions apply. If you purchase a Resplus journey (Resplus ticket) involving different operators, each operator’s travel conditions apply to the relevant leg of the journey. In addition, for Resplus there is an Arrival Guarantee offered through Resplus’ travel conditions; see Resplus’ terms and conditions of travel.

When you purchase a journey or an additional service with another operator through Tåg i Bergslagen, we act only as a sales agent and thus has no responsibility for the performance of these transports or additional services.

When you purchase a journey or an additional service from Tåg i Bergslagen, you as the customer is responsible for ensuring that the order is correct. It is therefore important that you check the details in the order before completing the purchase.

You must have a valid ticket throughout the journey. Tickets cannot be purchased on board Tåg i Bergslagen trains. If you do not have a valid ticket at the time of departure, you may be required to pay an additional fee in accordance with the Penalty Fees in Public Passenger Transport Act (SFS 1977:67).

In Tåg i Bergslagen’s sales channel, you can pay directly using Swish or use various payment methods via Klarna.

Payment is made in Swedish kronor (SEK), including 6% VAT.

A single ticket purchased from tagibergslagen.se is delivered as a PDF file and can be displayed in a web browser, shown on a screen as an email attachment, or printed on paper. Receipts are delivered digitally as an email attachment.

A ticket displayed on a mobile phone, computer or other device must be electronically readable by Tåg i Bergslagen personnel on board the train. If the ticket cannot be read from your device, you must be able to present it in another way. You are personally responsible for ensuring that the device works and has sufficient battery power during the entire journey since a ticket inspection may take place at any time during the journey.

If you use a printed PDF ticket, you are responsible for ensuring that it is printed in a format in which the code is clearly legible and for keeping the ticket in a way that preserves the quality of the printout.

A personal ticket is valid only for the person whose name appears on the ticket. The ticket must be presented on the train together with valid identification. Without valid identification, you may be considered not to have a valid ticket.

Valid identifications include all passports, Swedish identity documents, LMA cards issued by the Swedish Migration Agency, and national identity cards issued within the EU. Accompanying children do not need to show identification except where the child’s age needs to be verified.

A personal ticket may not be transferred or sold to another person.

If you have lost the ticket sent by email and have your order number, you can retrieve a new ticket via tagibergslagen.se by logging in to your account or by using your order number and email address. If you have also lost your order number, you can contact Tåg i Bergslagen Customer Service to obtain a new ticket.

A Tåg i Bergslagen single ticket is valid for a specific departure with Tåg i Bergslagen. If the departure is cancelled or replaced by bus, the ticket is also valid on the designated replacement service.

For Tåg i Bergslagen tickets, you pay the full fare from the day you turn 20, unless you are entitled to travel at a discounted fare.

The following passengers are entitled to travel at a discounted fare with Tåg i Bergslagen:

• Children and young people up to and including 19 years of age (youth fare).
• Students with a student ID from Mecenat, Studentkortet/STUK, WeStudents, Hitract or Orbi displaying Svensk Kollektivtrafik’s student travel symbol (the “rolling book”).

Valid identification for verifying age include all passports, Swedish identity documents, LMA cards issued by the Swedish Migration Agency, and national identity cards issued within the EU.

If you have purchased a discounted ticket but cannot prove your entitlement to the discount, you may be considered not to have a valid ticket.

Please note that different operators have different rules and conditions for discounts.

Tåg i Bergslagen does not currently offer a pensioner or senior discount.

Two children up to and including 12 years of age travel free of charge when accompanied by a passenger holding a valid Tåg i Bergslagen ticket. The children do not need their own tickets. If more than two children up to and including 12 years of age travel with the same passenger, the additional children pay the youth fare.

For safety reasons, children under 7 years of age may not travel alone. Tåg i Bergslagen does not assume any special responsibility for children travelling alone.

The refund conditions below apply to journeys using Tåg i Bergslagen tickets when purchased in Tåg i Bergslagen’s sales channel. If you purchase a journey with another operator, or a journey consisting of individual legs with two or more different operators, the rebooking and refund rules may differ between the different operators, even if you purchase the journey from Tåg i Bergslagen. For terms and conditions of other operators, please visit their respective websites.

If you have purchased a refundable ticket, the journey must be cancelled prior to the scheduled departure time in order for you to be entitled to a refund. A refund fee and an invoice fee, if any, will be deducted from the refund amount. For a refundable Tåg i Bergslagen ticket, the refund fee is 7% of the ticket price.

Tickets are refunded in the same way as the original payment was made.

In the event of illness or death, the full ticket amount may be refunded upon presentation of an approved certificate. Requests for refunds due to illness or death must be submitted via Tåg i Bergslagen’s feedback form.

Approved certificates

• Medical certificate: In the event of acute illness, a medical certificate completed by a doctor and verified by the doctor’s name, telephone number and stamp must be presented. Tåg i Bergslagen also accepts digital medical certificates electronically signed by a doctor and verified with the doctor’s name and HSA ID. The certificate must include the date and information confirming that, due to acute illness, the customer was unable to travel on the day for which the ticket was valid.
• Death certificate/certificate of death, or alternatively a certificate from a priest or funeral home.

In addition to the passenger’s own death, the death of a close relative also entitles the passenger to a refund. The refund may also cover tickets for any travelling companions, provided that they are included in the same order. 

If you engage in serious misconduct or repeatedly fail to comply with the provisions of Tåg i Bergslagen’s Terms of Purchase or Travel Conditions and do not remedy the matter when requested to do so by Tåg i Bergslagen, Tåg i Bergslagen reserves the right to terminate the agreement entered into and cancel the ticket. Tåg i Bergslagen also reserves the right to decline to enter into a new agreement with you for the purchase of tickets and any additional services.

Serious misconduct includes, among other things, fraud, fraudulent purchases or the provision of false information. Such incidents may be reported to the police.

If you have a complaint or claim relating to your purchase, we recommend that you first contact Tåg i Bergslagen Customer Service. Contact details are available at tagibergslagen.se.

If the parties are unable to reach an agreement, a private passenger is entitled to have the dispute determined through alternative dispute resolution by the Swedish National Board for Consumer Disputes (ARN).

Swedish National Board for Consumer Disputes (ARN)
Box 174, SE-101 23 Stockholm, Sweden
www.arn.se

Tåg i Bergslagen’s policy is to comply with ARN’s recommendations.

Any other disputes arising from the Terms of Purchase shall be determined by a Swedish court of general jurisdiction.

When you purchase a journey on Tåg i Bergslagen’s website, you provide us with personal data. Tåg i Bergslagen is responsible for processing your personal data in accordance with applicable data protection legislation. Read more about how we process your personal data and about your rights under data protection legislation in our Privacy Policy.

These Terms of Purchase enter into force on the date they are published on the website tagibergslagen.se and apply to all purchases made after that date. The Terms of Purchase may be supplemented or replaced by specific terms of purchase for certain types of tickets and services provided by Tåg i Bergslagen.